Shipping & Returns

shipping policy

FREE SHIPPING within Australia when you spend over $100!

Delivery

  • Orders are packed and shipped on Monday, Wednesday and Friday by 4pm AEST​.

  • Orders made after 4pm will be shipped on the next available day listed above.

  • Orders placed over the weekend will be shipped on Monday.

  • All orders will be emailed a tracking number so you can track your order.

  • We understand shipments can go missing, so if this is the case please email us with your full name and order number so we can look into your order immediately.

return & exchange policy

  • Items can be returned within 30 days of delivery for a store credit valued to the price of your item plus delivery fees (Australian customers only). 

  • All returns must be unworn and returned in the original packaging.

  • Delivery charges to return an item will be included in store credit amount.

  • Store credit will be applied within 2 business days of receiving your items.

  • Please email enquries@ftdthreads.com if you believe your item is damaged or faulty. We will reply to these matters immediately and solve the problem as soon as possible for you.

  • For returns outside of Australia, customers are required to pay shipping fees.